All Systems Operational

About This Site

This status page describes the current operational status of the Hive application and related systems.

Uptime over the past 90 days. View historical uptime.
Client Applications Operational
90 days ago
99.98 % uptime
Today
Web Application Operational
90 days ago
99.97 % uptime
Today
Desktop Application Operational
90 days ago
99.99 % uptime
Today
Mobile Application Operational
90 days ago
99.99 % uptime
Today
Feature Services Operational
90 days ago
100.0 % uptime
Today
Document Proofing Operational
90 days ago
100.0 % uptime
Today
Messaging and Notifications Operational
90 days ago
100.0 % uptime
Today
Hive Automate Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Mar 23, 2023

No incidents reported today.

Mar 22, 2023

No incidents reported.

Mar 21, 2023

No incidents reported.

Mar 20, 2023

No incidents reported.

Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023

No incidents reported.

Mar 16, 2023
Users who utilize "Zscaler" software are experiencing loading issues
Resolved - This issue should be resolved with your Zscaler configuration - please refer to the previous update on steps to resolve.
Mar 16, 20:36 EDT
Monitoring - We've confirmed the issue is limited to Zscaler customers. If you are using Zscaler and are having issues loading Hive, please do the following:

(1) If possible, add the following URLs / domains to your Zscaler allow list (see steps here: https://help.zscaler.com/zia/adding-urls-allowlist):

https://prod-gql.hive.com
https://prod-gql.hive.com/graphql

(2) Contact your IT Team or Zscaler admin to submit a ticket with Zscaler at the following URL: https://help.zscaler.com/submit-ticket


If the above steps do not lead to resolution, please contact us through https://help.hive.com live chat or email help@hive.com
Mar 16, 19:23 EDT
Update - We've identified the root cause as being "Zscaler" software. If you're experiencing issues loading Hive and use "Zscaler", contact your IT Team or Zscaler admin ASAP to ask them to assist in unblocking the following domain:

prod-gql.hive.com

Your IT admins can submit a ticket to Zscaler at this URL: https://help.zscaler.com/submit-ticket
Mar 16, 19:04 EDT
Identified - We have identified the issue and can confirm that this issue is limited to users using zscaler. We are taking steps to resolve the issue.
Mar 16, 18:56 EDT
Investigating - We are currently investigating this issue.
Mar 16, 18:30 EDT
Mar 15, 2023

No incidents reported.

Mar 14, 2023

No incidents reported.

Mar 13, 2023

No incidents reported.

Mar 12, 2023

No incidents reported.

Mar 11, 2023

No incidents reported.

Mar 10, 2023

No incidents reported.

Mar 9, 2023

No incidents reported.

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