Delayed transactional emails due to third-party provider issue

Incident Report for Hive

Resolved

On June 2, 2026, some Hive transactional emails were delayed due to an error by our third-party email provider. The provider incorrectly interrupted normal delivery, and limited communication from them slowed resolution.

Paused emails were queued, then released and delivered after service was restored.

We understand this may have had a major impact on your day-to-day operations. We are reducing dependence on our current provider path for critical transactional email by adding:
1. Durable provider-agnostic queueing
2. Redundancy for critical sends
3. Safer switchover controls
4. Better monitoring for delivery delays and failures

Current status: Resolved. Transactional email delivery has resumed, and follow-up reliability work is underway.

Posted Jun 02, 2026 - 05:00 EDT