Action and Message Search Outage

Incident Report for Hive

Resolved

The incident has been resolved.

Posted May 18, 2020 - 16:26 EDT

Monitoring

We have pushed a configuration change which resolves the issue. We will be monitoring to make sure it remains functional.

Posted May 18, 2020 - 16:18 EDT

Identified

The issue is related to a configuration change which the team is working to rollback within the hour.

Posted May 18, 2020 - 16:10 EDT

Investigating

We are currently investigating an issue where Action and Message search are not working. We've confirmed a source with a 3rd party provider and are working with them on fixing the root cause.

Posted May 18, 2020 - 16:07 EDT

This incident affected: Client Applications (Web Application).