The incident has been resolved. Availability in known & affected regions is confirmed to be resumed. If you continue to experience issues with loading any hive.com domains, please immediately reach out to help@hive.com and we can assist.
Posted Dec 08, 2025 - 11:29 EST
Identified
We are working towards migrating DNS hosting providers given upstream issues with current provider. We are validating the migration now to ensure we can properly restore service to affected regions without impacting currently unaffected regions.
Posted Dec 08, 2025 - 10:07 EST
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Dec 08, 2025 - 07:54 EST
Identified
We've confirmed issues with our upstream DNS provider; the provider is working urgently to resolve. We are working to provide alternatives for affected geographies in the interim.
Posted Dec 08, 2025 - 06:54 EST
Update
We are continuing to investigate the issue. Working with upstream DNS and service providers, we can confirm that the issue impacts several regions past just the United Kingdom. Additional impacted regions include South Africa and Australia.
We will provide an update and workaround ASAP.
In some cases, usage of a VPN from a different location may allow for a temporary workaround.
Posted Dec 08, 2025 - 06:14 EST
Investigating
We're currently investigating an issue with DNS propagation for app.hive.com and other hive.com subdomains in select regions (UK).
We are working to confirm and advise on workarounds while we work with our DNS provider.
Posted Dec 08, 2025 - 05:06 EST
This incident affected: Client Applications (Web Application).