Users who utilize "Zscaler" software are experiencing loading issues

Incident Report for Hive

Resolved

This issue should be resolved with your Zscaler configuration - please refer to the previous update on steps to resolve.

Posted Mar 16, 2023 - 20:36 EDT

Monitoring

We've confirmed the issue is limited to Zscaler customers. If you are using Zscaler and are having issues loading Hive, please do the following:

(1) If possible, add the following URLs / domains to your Zscaler allow list (see steps here: https://help.zscaler.com/zia/adding-urls-allowlist):

https://prod-gql.hive.com
https://prod-gql.hive.com/graphql

(2) Contact your IT Team or Zscaler admin to submit a ticket with Zscaler at the following URL: https://help.zscaler.com/submit-ticket

If the above steps do not lead to resolution, please contact us through https://help.hive.com live chat or email help@hive.com

Posted Mar 16, 2023 - 19:23 EDT

Update

We've identified the root cause as being "Zscaler" software. If you're experiencing issues loading Hive and use "Zscaler", contact your IT Team or Zscaler admin ASAP to ask them to assist in unblocking the following domain:

prod-gql.hive.com

Your IT admins can submit a ticket to Zscaler at this URL: https://help.zscaler.com/submit-ticket

Posted Mar 16, 2023 - 19:04 EDT

Identified

We have identified the issue and can confirm that this issue is limited to users using zscaler. We are taking steps to resolve the issue.

Posted Mar 16, 2023 - 18:56 EDT

Investigating

We are currently investigating this issue.

Posted Mar 16, 2023 - 18:30 EDT

This incident affected: Client Applications (Web Application, Desktop Application, Mobile Application).